Events and Corporate Functions

Terms and conditions
By placing an order on the Pinks Flowers website or when calling our customer services team, you are agreeing to the following terms and conditions:

Changes to your order

If you wish to change your order, please do so by contacting us directly on 0800 16 999 61. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch. Please note that once orders have been 'assigned to production', no changes can be accepted.

For peak seasons (Valentine's Day, Mother's Day, Easter, Christmas), we are unable to guarantee to accept changes to orders within 72 hours of the intended delivery date.

Cancelling your order

Orders can normally be cancelled up to 48 hours before the intended delivery date. You can cancel your order by telephoning customer services. Please note that once orders have been 'assigned to production', orders cannot be cancelled.
For peak season (Valentine's Day and Mother's Day, Easter, Christmas), we are unable to guarantee to cancel orders within 72 hours of the intended delivery date.

Payment problems

Our website has a secure checkout, so we encourage you to place your orders online. On occasion, however, bank-related payment failures occur that prevent us from accepting your order immediately.
Occasionally, card details that are entered correctly and backed by sufficient funds are not validated because the card issuer is performing a random security check. In these cases, although we'll have received your order, we'll need to take payment over the phone. We'll email or call you as soon as possible in these circumstances. If you receive a message telling you that payment has not been validated, please contact our customer service team immediately to ensure your order is delivered on time.
NOTE: If we are unable to process a valid payment prior to the requested delivery date, your order will automatically be cancelled.

Delivery policies

For full information related to our delivery-related policies, please see our delivery information page.

Flower availability and substitution

All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. Where this is necessary, and the substitution is significant, we will try to contact you via email. If you wish to discuss the substitution we have made, please contact our customer services team. Please note that foliage and sundries may be substituted without notice.
If we are unable to contact you via the contact methods provided prior to the time that we make up your order, we will assume that you accept the substitution.

Damaged/Poor quality flowers

Although we do our best to ensure that this does not happen, on very rare occasions, flowers arrive at their destination damaged. If the recipient receives damaged flowers, please contact us immediately so that we can arrange for further flowers to be sent. We reserve the right to ask for proof of damage such as a photo or returned flowers. All claims for damages must be notified with 24 hours of delivery. Failure to notify Pinks in this timeframe will void all further claims.
We expect all the flowers we deliver to last between 5-7 days depending on weather conditions (5 days during summer period). If you are not completely satisfied with the quality of the flowers delivered we will automatically send out further flowers. We do ask however that the recipient follows all instructions provided with the flowers to maximise vase life. All claims for poor quality flowers must be notified with 3-5 days of delivery. Failure to notify Pinks in this timeframe will void all further claims.

100% Satisfaction guarantee

Our 100% satisfaction guarantee only applies to the products and aspects of our service that we (or our fulfillment partners) have direct control over. The guarantee is not applicable to issues that are outside our control such as incorrect or incomplete addresses provided by the customer or refused deliveries.
A summary of our resolution policy is shown below:

In the event of non-delivery, we will either refund you in full or redeliver your order. (Except if incorrect details are provided by customer)
In the event of late-delivery, we will either refund you the delivery charge paid for your order and may offer compensation via discount vouchers depending on the severity of the delay.
In the event of damaged products being received, we will redeliver a replacement for the damaged product(s), up to the full value. Please note that it may be necessary to return the original product in order to receive the replacement.
If we are unable to fulfil your order, we will refund you in full.
If we send the wrong product, we will resend the correct product. Please note that it may be necessary to return the original product received.

Please note that all compensation will be in the form of a full or partial-refund against the original payment or in the form of discount vouchers for use in a future order. We are unable to provide any other form of financial compensation under any circumstances.

Special offers

At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall 'prevail'. We are unable to offer special offer discounts for purchases that have already been made.
As our special offers are contingent on the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.
We also reserve the right to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.

Customer and recipient personal information

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.
Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.

Calls to our customer services team from mobile phones and abroad

We provide freephone telephone numbers for our customer services team. These numbers are free to call from a UK landline. Calling these numbers from a mobile phone or from abroad may incur charges. Whilst convenient, mobile phones can be expensive to use and you should note some service providers charge for calls to free phone numbers (this is outside our control). We regret that we cannot reimburse any telephone costs incurred when using mobile phones or when calling from abroad. It is therefore recommended that a landline phone be used wherever possible when calling our customer services team. We do also provide international and standard phone numbers to contact us, your own network rates will apply. See our contact us page

All copy and images on this website are owned by Pinks Flower Group and Interflora British Unit and protected by Copyright. Unauthorised infringement of copyright may be result in legal action being taken against the offending party.